Privacy Policy

1. Who We Are

This Privacy Policy applies to Custom DeLand Deck & Fence ("we," "us," or "our"), a deck and fence contractor based in DeLand, FL. Our website is located at delanddeckandfence.com. You can reach us at sales@delanddeckandfence.com or by phone at (386) 327-0020.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

When you fill out a contact or estimate request form on our website, you may provide your name, phone number, email address, and details about your project. We use this information only to respond to your inquiry and schedule your free estimate.

Information collected automatically

When you visit our website, we and our analytics providers may collect certain technical information automatically. This includes your IP address, browser type, device type, pages visited, time spent on pages, and the source that referred you to our site. This information is used in aggregate to understand how visitors use the site and to improve it.

Cookies and similar technologies

Our website may use cookies - small data files stored on your device - to help the site function correctly and to support analytics. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. If you do so, some features of the site may not work as expected.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule and coordinate on-site visits and project work
• Communicate with you about your project before, during, and after completion
• Understand how visitors use our website so we can improve it
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties. We do not use your information for email marketing lists or spam.

4. Third-Party Services

Our website uses third-party services to support its operation. These may include:

• Contact forms: We use Tally (tally.so) to process form submissions. When you submit a form, your data is transmitted to Tally. Please review Tally's own privacy policy for details on how they handle data.
• Analytics: We may use Vercel Analytics or similar tools to collect anonymous usage data. These tools do not identify individual users.
• Mapping: We embed Google Maps on our site. Google may collect data when you interact with map embeds. Please review Google's privacy policy for more information.

We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies.

5. Data Retention

We retain contact and inquiry information for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of a project relationship and for a reasonable period afterward in case questions arise. Analytics data is retained according to the policies of the analytics provider we use.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to certain exceptions
• Opt out of any communications from us

To exercise any of these rights, contact us at sales@delanddeckandfence.com. We will respond within a reasonable time.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

8. Security

We take reasonable measures to protect the information you share with us from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, contact us at: